The Nimble PM

I just had one of the those nightmare customer service experiences with my new phone company, who shall remain nameless to protect the guilty.  What I found particularly interesting was that the experience is now driving me to make a decision I NEVER thought I’d consider which is to give up my landline.  So what [...]

I recently had a few moments to particpate in an email discussion with my collegues.  We were tossing around ideas about how to reduce costs (a topic everyone is focusing on in this day and age) and I found myself putting my finance hat back on and saying — Beware falling into the trap that [...]